Terms and Conditions
1. Definitions
"Refill": A service feature allowing users to request additional units if the delivered quantity falls below the purchased amount within a specified number of days after order completion.
"Non-Drop": A term indicating that no significant drop was detected during testing of the service.
2. Introduction
Welcome to SMM World. By registering and using our services, you agree to the following Terms and Conditions. It is your responsibility to read and understand these terms.
2.1. Acceptance of Terms
By accessing and using SMM World's services, you accept and agree to be bound by these Terms and Conditions.
2.2. Changes to Terms
We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review the Terms and Conditions periodically.
3. General Terms
3.1. Use of Services
Our services must be used in compliance with the individual terms of service of social media platforms like Instagram, Facebook, Twitter, and YouTube.
3.2. Rate Changes
We may change rates for our services at any time without prior notice. Such changes do not affect the applicability of our payment and refund policies.
3.3. Delivery Time
Estimated delivery times are approximations and not guarantees. Refunds will not be issued for delayed deliveries.
3.4. Prohibited Revenue Generation
Using our services with the primary intent of generating royalties, streaming revenue, or any similar forms of direct monetary compensation is strictly prohibited. Our services are intended solely for marketing and promotional purposes. Any account found to be using our services for direct revenue generation will be permanently terminated without warning, and the user will be permanently banned from using our services in the future. This includes, but is not limited to, increasing stream counts, view counts, or similar engagement metrics for the purpose of collecting royalties or similar payments.
4. Service Policies
4.1. Promotional Services
We provide services to enhance your online presence but do not guarantee increased interactions such as likes, comments, or shares.
4.2. Content Requirements
You must not upload content that is inappropriate or violates the community guidelines of the respective social media platforms.
4.3. Private Accounts
We do not refund services rendered to private, deleted, or unavailable accounts/posts/videos. Ensure your account is public before placing an order.
4.4. Refill Policy
The refill policy applies for services in which refill is stated as a part of the service, indicated by a number of days this refill applies. If the delivered quantity decreases below the purchased amount within the specified number of days on the service after order completion, you may request a refill, free of charge, to restore the original quantity to the original link in the order. This can be done by contacting the support team through the support system.
4.5. Non-Drop
Non-drop is a term associated with services offered on the platform. When the term is applied to any service, it means that it did not experience significant drops during testing. However, we do not and cannot guarantee that the service rendered will not drop in the future.
4.6. Order Delivery Calculation
Order delivery quantities are calculated based on the "start count" recorded when the order begins. The start count represents the existing number of units (e.g., likes, followers, views) observed on the target link/post/user at the time the order processing commences. The target amount for the order is the sum of this start count and the quantity ordered by the user. The service aims to reach this target amount. This calculation method applies regardless of whether other orders for the same service type are active or subsequently placed on the same target link/post/user. If a new order is placed on a target that already has an ongoing order, the new order's start count will be based on the observed quantity at the time *it* starts processing, which may be the same as the previous order's start count or potentially lower than the previous order's target amount due to fluctuations or drops, or due to the previous order not being completed yet.
5. Order Retry and Refund Policy
5.1. Order Retries
If an order is not delivered (marked as "Canceled") or only partially delivered (marked as "Partial"), you may request a free retry of the order. Retries allow you to update the link if needed (e.g., if the account was made private) and will attempt delivery again without additional charge. You must verify that the link is correct, the content is publicly accessible, and you have followed the service requirements before requesting a retry.
5.2. Retry Limits
Depending on the order value, retry limits may apply. Lower-value orders may have unlimited retry attempts, while higher-value orders may have a limited number of retries before becoming eligible for refund. The retry limit is designed to give you reasonable opportunities to resolve delivery issues while maintaining system efficiency.
5.3. Refund Requests
After exhausting all available retry attempts (if applicable), you may request a refund for orders paid via card checkout. Refunds are only available for the undelivered portion of your order, calculated based on the total quantity delivered across all retry attempts. The refund amount is proportional to the undelivered quantity relative to the originally purchased quantity. Refund requests are subject to admin review and approval. Refunds are processed back to your original payment method and may take 5-10 business days to appear.
5.4. Non-Refundable Circumstances
Refunds are not available in the following circumstances: (a) orders placed to private, deleted, or restricted accounts/posts/videos; (b) orders where you did not follow the service requirements or description; (c) orders where available retries have not been exhausted; (d) orders completed successfully; (e) user error in providing incorrect links or information.
5.5. Disputes and Chargebacks
You must use our refund request system before initiating any dispute or chargeback with your payment provider. Filing unauthorized disputes or chargebacks without first attempting to resolve the issue through our support system may result in immediate termination of your account and permanent ban from our services.
5.6. Order Cancellations
Once an order has been placed and processing has begun, it cannot be canceled. However, if the order fails to deliver or only partially delivers, you may use the retry system or request a refund as described above.
6. Privacy Policy
6.1. Personal Information
We are committed to protecting your personal information and ensuring its confidentiality. For more details, please refer to our full Privacy Policy.
Legal Information
Company Name: SMM-World ApS
Company Registration Number (CVR): 41496843
Address: Guldblommevej 10, 4. th, 2750 Ballerup
