Terms and Conditions

1. Definitions

"Refill": A service feature allowing users to request additional units if, within a specified number of days after order completion, the current count on the order's link falls below the target amount (start count plus quantity ordered), subject to the refill policy in section 4.4.
"Non-Drop": A term indicating that no significant drop was detected during testing of the service.

2. Introduction

Welcome to SMM World. By registering and using our services, you agree to the following Terms and Conditions. It is your responsibility to read and understand these terms.

2.1. Acceptance of Terms

By accessing and using SMM World's services, you accept and agree to be bound by these Terms and Conditions.

2.2. Changes to Terms

We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review the Terms and Conditions periodically.

3. General Terms

3.1. Use of Services

Our services must be used in compliance with the individual terms of service of social media platforms like Instagram, Facebook, Twitter, and YouTube.

3.2. Rate Changes

We may change rates for our services at any time without prior notice. Such changes do not affect the applicability of our payment and refund policies.

3.3. Delivery Time

Estimated delivery times are approximations and not guarantees. Refunds will not be issued for delayed deliveries.

3.4. Prohibited Revenue Generation

Using our services with the primary intent of generating royalties, streaming revenue, or any similar forms of direct monetary compensation is strictly prohibited. Our services are intended solely for marketing and promotional purposes. Any account found to be using our services for direct revenue generation will be permanently terminated without warning, and the user will be permanently banned from using our services in the future. This includes, but is not limited to, increasing stream counts, view counts, or similar engagement metrics for the purpose of collecting royalties or similar payments.

3.5. FTC Guidelines

We adhere to the Federal Trade Commission's guidelines for advertising and transparency. We do not support or encourage misleading or deceptive practices, including the misrepresentation of purchased followers, likes, or views as organic engagement. Please refer to the FTC's rules on fake reviews and testimonials for more information: FTC Fake Reviews and Testimonials Rule.

By using our services, you agree to comply with these guidelines and not to engage in any deceptive practices, including misrepresenting artificial engagement as genuine.

4. Service Policies

4.1. Promotional Services

We provide services to enhance your online presence but do not guarantee increased interactions such as likes, comments, or shares.

4.2. Content Requirements

You must not upload content that is inappropriate or violates the community guidelines of the respective social media platforms.

4.3. Private Accounts

We do not refund services rendered to private, deleted, or unavailable accounts/posts/videos. Ensure your account is public before placing an order.

4.4. Refill Policy

The refill policy applies to services where refill is stated as part of the service, for the number of days shown on that service. Refill eligibility is measured against the start count and target amount described in section 4.6. A refill can be requested when, within the refill period after order completion, the current count on the original link is below the target amount (start count plus quantity ordered) and not below the start count. A refill restores the count up to the target amount and no further. If the current count is at or above the target amount, no refill is due. If the current count has fallen below the start count, the drop includes units that were not delivered by us and the order is not eligible for a refill. Refills are free of charge, apply only to the original link in the order, and are requested by contacting the support team through the support system.

4.5. Non-Drop

Non-drop is a term associated with services offered on the platform. When the term is applied to any service, it means that it did not experience significant drops during testing. However, we do not and cannot guarantee that the service rendered will not drop in the future.

4.6. Order Delivery Calculation

Order delivery quantities are calculated based on the "start count" recorded when the order begins. The start count represents the existing number of units (e.g., likes, followers, views) observed on the target link/post/user at the time the order processing commences. The target amount for the order is the sum of this start count and the quantity ordered by the user. The service aims to reach this target amount. This calculation method applies regardless of whether other orders for the same service type are active or subsequently placed on the same target link/post/user. If a new order is placed on a target that already has an ongoing order, the new order's start count will be based on the observed quantity at the time *it* starts processing, which may be the same as the previous order's start count or potentially lower than the previous order's target amount due to fluctuations or drops, or due to the previous order not being completed yet.

5. Order Retry and Refund Policy

5.1. Order Retries

If an order is not delivered (marked as "Canceled") or only partially delivered (marked as "Partial"), you may request a free retry of the order. Retries allow you to update the link if needed (e.g., if the account was made private) and will attempt delivery again without additional charge. You must verify that the link is correct, the content is publicly accessible, and you have followed the service requirements before requesting a retry.

5.2. Retry Limits

Depending on the order value, retry limits may apply. Lower-value orders may have unlimited retry attempts, while higher-value orders may have a limited number of retries before becoming eligible for refund. The retry limit is designed to give you reasonable opportunities to resolve delivery issues while maintaining system efficiency.

5.3. Refund Requests

After exhausting all available retry attempts (if applicable), you may request a refund for orders paid via card checkout. Refunds are only available for the undelivered portion of your order, calculated based on the total quantity delivered across all retry attempts. The refund amount is proportional to the undelivered quantity relative to the originally purchased quantity. Refund requests are subject to admin review and approval. Refunds are processed back to your original payment method and may take 5-10 business days to appear.

5.4. Non-Refundable Circumstances

Refunds are not available in the following circumstances: (a) orders placed to private, deleted, or restricted accounts/posts/videos; (b) orders where you did not follow the service requirements or description; (c) orders where available retries have not been exhausted; (d) orders completed successfully; (e) user error in providing incorrect links or information.

5.5. Disputes and Chargebacks

You must use our refund request system before initiating any dispute or chargeback with your payment provider. Filing unauthorized disputes or chargebacks without first attempting to resolve the issue through our support system may result in immediate termination of your account and permanent ban from our services.

5.6. Order Cancellations

Once an order has been placed and processing has begun, it cannot be canceled. However, if the order fails to deliver or only partially delivers, you may use the retry system or request a refund as described above.

5.7. Payments Processed by a Merchant of Record

Some payment methods are provided by a third-party merchant of record, currently Fungies Inc., 2100 Geng Road, Suite 210, Palo Alto, CA 94303, United States, or its subsidiary Fungies Europe PSA, Al. Jerozolimskie 109/70, 02-011 Warsaw, Poland. The Fungies entity that acts as merchant of record for a payment is named at checkout and on the invoice for that payment. When you pay through such a method, the merchant of record is the seller for payment and tax purposes: it charges your payment method, collects and remits any VAT or sales tax that applies in your country, and issues the receipt or tax invoice for the payment. The document we provide for the purchase is a credit receipt, not a tax invoice. Credit purchased this way is added to your account in USD and is subject to these Terms in the same way as any other credit. If such a payment is refunded, reversed or charged back, the corresponding credit is removed from your account, and your account credit may become negative if the credit has already been used. Section 5.5 applies to chargebacks. When you pay for an order by card through such a method, the card payment is processed by the merchant of record as a purchase of account credit for the amount due, and that credit is applied to your order on our site as soon as the payment is confirmed.

5.8. Invoices

We issue an invoice for every payment we take ourselves. SMM-World ApS (CVR 41496843, VAT number DK41496843) is the seller on that invoice, which shows a sequential invoice number, the date, the services or credits purchased and any VAT. You can open and download your invoices in your account. For payments processed by a merchant of record, clause 5.7 applies and the merchant of record issues the invoice. An order paid entirely with account credit receives an order confirmation, because the invoice was issued when the credit was purchased.

6. Privacy Policy

6.1. Personal Information

We are committed to protecting your personal information and ensuring its confidentiality. For more details, please refer to our full Privacy Policy.

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Denmark. Any disputes arising from or in connection with these terms or the use of our services shall be submitted to the exclusive jurisdiction of the Danish courts.

Legal Information

Company Name: SMM-World ApS
Company Registration Number (CVR): 41496843
Address: Falkevej 2, 4040 Jyllinge